Frequently Asked Questions

Q: What happens if I find a vehicle while your looking?

A: The reason behind creating car search is to provide customers with the car that they want and haven't been able to find themselves. If you still want to look, then perhaps car search isn't for you at this present moment in time. We are not in competition with our customers. Our expertise lies in purchasing the best vehicles available.

Q: What if I don't like the vehicle you get me?

A: It is important that you have already made the right decision about the vehicle that you want before embarking on car search. A Car search vehicle is to Main Dealer standard, Hpi clear, Mileage checked, mechanically inspected and exactly the make model and criteria you asked us for. It will be a great example. We would suggest that you have already driven an example of the car before contacting us.

Q: Will you accept my car as a part exchange?

A: We are happy to take yours in part exchange but be advised we do not overcharge for our vehicles and therefore cannot overallow for yours. This means you will get a fair trade-in price but not an end-user retail price, we also set up finance and offer extended warranties should you desire.

Q: How quickly can you find my car?

A: A good question. Our team are expert in locating it, usually through our 20 years of well established trade contacts throughout the UK. The only thing is your vehicle has to come available in some way during this period so we can buy it. Whether this is because it is traded in or because our constant enquiring locates an owner who is in the service dept at the main dealer who has expressed they may be ready to sell. The wider your acceptable criteria the more likely this is. A Pink Mclaren F1 with yellow leather may be a bit awkward. We cant say how long, but we can work 7 days a week 8 hours a day to locate it for you.

Q: What happens if my circumstances change during the search and I cannot proceed?

A: We don't often have this but in a genuine instance, not a purchase elsewhere, we have retained a portion of the deposit for work undertaken and issued a credit note in relation to this amount to be used by the customer in the future when they next want to buy a vehicle thus not actually costing you anything at all in the long run.

Q: What happens if we reach the end of my time period and the vehicle has not become available?

A: Two things, either instruct us to go again or cancel the car search and we will immediately refund your whole deposit. There really is no risk.

Q: How do you do this for free?

A: If we already had the vehicle you were looking for in stock at the right price and in the condition a car search vehicle should be, you would buy it right! We would have paid slightly less for that vehicle as we are in the trade. The only difference is, we didn't know you wanted it until you did the car search so now we will offer our services and get it just for you. Same deal, different way round.